1. GENERAL PROVISIONS
1.1 These rules of purchase and sale on the Internet (hereinafter referred to as the "Rules") establish the mutual rights and obligations of the Seller ( Vyacheslav Khmelev I. P. No. 731123 ) and the Buyer (individual or legal entity) who purchase goods in the Online Store (hereinafter referred to as the Online Store). www.menokasyklele.lt , the order of delivery and return of goods, the responsibility of the parties and other conditions related to the purchase of goods. Buyer - a natural or legal person who has the right to conclude transactions on its own behalf in accordance with the legislation of the Republic of Lithuania, and authorized representatives of these persons. By confirming these Rules, the Buyer confirms that he has the right to purchase Goods in this Online store.
1.2 The Buyer must read the Rules before using the services of this Online store and confirm that he agrees with them when placing each order. The Seller does not assume any risks or obligations and is unconditionally released from them if the Buyer has not read the Rules, even if he was given the opportunity to do so.
1.3 These Terms and Conditions, together with the order confirmed by the Buyer, become a contract of sale concluded between the Buyer and the Seller, which is a legal document binding on both parties. The Agreement is considered concluded when the Buyer forms an order for goods in the Online Store, confirms it after reading the Rules and receives an email from the Seller confirming that the Buyer's order has been accepted.
1.4 Under this contract of sale, the Seller undertakes to transfer the goods to the Buyer by right of ownership, and the Buyer undertakes to accept the goods and pay the set price for them.
1.3 The Seller has the right to change, supplement or supplement the Rules at any time, taking into account the requirements established by legal acts. The provisions of the Rules in force at the time of placing the order apply to the buyer's order.
1.4 If the Buyer does not agree with the new version of the Rules, their additions and changes, he has the right to refuse them, provided that he loses the right to use the services of the Online Store.
2.1. The products sold in the Online Store are new, unless explicitly stated otherwise. Prices for goods are indicated in euros, including VAT. The delivery cost is calculated at the time of order formation and is indicated in a separate line.
2.2 The Seller undertakes to sell goods that meet the requirements of the legal acts of the Republic of Lithuania. The product is sold efficiently, is suitable for use for its intended purpose, in full configuration, properly packaged and labeled.
2.3 The Seller takes care that the characteristics of the goods, photos and other related information are presented in the Online store as accurately as possible, but does not guarantee that the color, shape or quality of the goods will meet the expectations of the Buyer.
2.4 The Seller has the right to change the information at any time without prior notice.
2.5. All Products presented in the Online Store are available (EXW), unless explicitly stated otherwise.
2.6. In the event that the ordered Goods no longer exist and ordering from suppliers is no longer possible, the Buyer must be immediately informed by email or other means, and the order for such Goods will be terminated.
2.7 Before using the product, the Buyer must read the operating instructions and use this product only in accordance with the procedure and conditions specified in the instructions and in compliance with other safety requirements.
2.8 If the Buyer needs a product with additional accessories, changed characteristics or a request for additional services, each case is discussed with the Seller separately.
3. PURCHASE OF GOODS
3.1. The buyer, having selected the desired product in the Online store, selected the payment and delivery method, read these Rules and confirmed it in the appropriate field, confirms the order.
3.2 The Buyer can pick up the ordered goods at the Seller's office or deliver them by courier, if this is indicated on the payment page. The product of one order can only be sent to one address.
3.3 The Seller, having received the Buyer's order and in the absence of any restrictions on the goods specified in the order, confirms it by sending an email to the email address specified by the Buyer.
3.4 When the Buyer receives the order confirmation by e-mail firstname.lastname@example.org , an order can no longer be canceled if there is no express agreement between the Parties authorizing the cancellation or modification of the order.
3.5 The product will be delivered or shipped only after full payment of the order. If the payment is not received within 3 business days, the order will be canceled.
3.6. After placing the order, the Seller sends the Buyer a notification that the product is ready to be received at the company's office or the fully paid product is sent to the Buyer, depending on the delivery method chosen when placing the order.
3.7 All other taxes payable, including, but not limited to, customs duties and / or other taxes related to the goods, are payable by the Buyer.
3.8 By entering into the Contract, the Buyer agrees that the order confirmation and / or the preliminary invoice with the purchase data will be sent to the email address specified during the purchase. The VAT invoice is issued on the day of delivery of the Goods to the courier or receipt of the Goods (depending on which method of delivery of the Goods was chosen) and is delivered or sent together with the Goods.
4. PAYMENT. DELIVERY AND WITHDRAWAL OF GOODS.
4.1. The Buyer has the opportunity to pay for the Goods via online banking (PaySera).
4.2. When paying through banks, the Buyer uses the services of third parties. The seller is not responsible for any actions or omissions of such third parties and their possible consequences.
4.3. The payment is considered to be made when the entire amount to be paid is received and credited to the Seller's bank account. Let us know email@example.com about the payment made .
4.4. The order is executed only after receipt of payment for the goods and their delivery (transportation), and from this moment the delivery period of the goods is calculated.
4.5 The Buyer, having chosen to pay via Internet Banking, must confirm the payment order within 24 (twenty-four) hours from the moment of clicking the " Pay " button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer refused to conclude the Contract and cancel the order.
4.6 The Buyer undertakes to accept or collect the goods himself, and if he is unable to do so, he must instead appoint another person to take the goods back. In this case, the name, surname and phone number of the person accepting the goods are indicated in the "Payer's Comment" field.
4.7. When choosing courier services when placing an order, the Buyer undertakes to specify the exact place of delivery of the Goods. Orders are delivered throughout Lithuania, except for the Curonian Spit. The exact cost of delivery depends on the weight and cost of the ordered Product. The goods are delivered by the Seller or his authorized representative (courier).
4.8. After selecting the courier services, the Goods will be delivered to the address specified by the Buyer, within the terms specified in the section "Delivery and receipt of the Goods". These conditions are preliminary, in addition, they do not apply in cases where the required goods are not available in the Seller's warehouse and the Buyer is notified of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery.
4.9. Delivery is considered to be made when the goods are delivered to the Buyer at the office or delivered to the address specified by the Buyer, regardless of whether the Goods are actually accepted by the Buyer himself or by any other person specified in the Buyer. The right of ownership of the Goods passes to the Buyer from the moment of transfer of the Goods to the Buyer.
4.10. If the Goods are not delivered on the scheduled delivery day, the Buyer must inform the Seller.
4.11. If the Buyer unreasonably refuses to accept the ordered goods or part of them during the delivery of the Goods, the Buyer must cover the actual costs of the Seller and / or the delivery costs associated with the contract.
4.12. When accepting the goods, the Buyer or his representative must check that the packaging of the goods is not damaged, and in the event of damage to the packaging that may affect the quality of the goods, the Buyer has the right to refuse to accept the goods and / or require the Seller to replace the goods.
4.13. Upon delivery of the goods by courier, the Buyer must check the condition of the goods upon delivery. In the event of a violation of the packaging of the shipment, the representative of the organization providing courier services, together with the Buyer or his representative, fills in a special certificate of inspection of the shipment with an indication of the detected violations.
4.14. Upon receipt of the consignment by the Buyer or his representative and signing of the document of the data warehouse or confirmation of delivery on paper, provided by the representative of the courier service organization without comments, the Goods are delivered in an undamaged transport package and additional services specified in the data warehouse or on paper. confirmation of delivery.
4.15. The Seller, unable to deliver the goods ordered by the Buyer, offers the Buyer a similar product or a later delivery date. If the Buyer does not want to receive a similar product, the Seller returns the money to the Buyer within 5 working days.
5. PRODUCT QUALITY, RETURN AND WARRANTY
5.1. The Seller guarantees the Buyer that the goods sold comply with the terms of the contract and at the time of conclusion of the contract there are no hidden defects known to the Seller that could not be eliminated.
5.2. The Seller is not responsible for defects caused by the fact that the Buyer violated the rules of use or storage of the goods, as well as due to the fault of third parties or force majeure.
5.3 The Buyer must check the packaging, quantity, quality, assortment and completeness of the Goods within 14 (fourteen) days from the date of delivery of the Goods. If the Buyer does not submit a claim to the Seller within the specified period, it is considered that the Goods are delivered in a suitable package, and the quantity, quality, range and configuration comply with the terms of the Contract. If any inconsistencies or defects are found within the specified period, the Buyer must immediately notify the Seller.
5.4 An individual who purchases goods for purposes not related to his business, trade, craft or profession (for consumer purposes) may exchange or return quality goods within 14 days from the date of delivery of the goods to him without giving reasons. Such individual Buyer has the right to withdraw from the contract of sale of goods within this period by duly filling out a written sample of the refusal form approved by the Government of the Republic of Lithuania or its authorized agency: [https: // www.e-tar.lt/portal/lt/legalAct / dad7f330d05511e3a8ded1a0f5aff0a9] and sending it to the address of the registered office of the Seller specified in the Rules, or a scanned version by email. Email address firstname.lastname@example.org. In the form, the Buyer specifies the returned product and its order number. The product must be returned to the Seller immediately, no later than within 14 days from the date of notification of the Seller of the recall. By canceling the remote contract, the individual buyer must cover the direct costs of returning the goods to the seller (mail, courier, etc.). The money paid under the terminated contract is returned to the Buyer within 14 days after the Seller receives and evaluates the returned goods. The money is returned in the same way as the Buyer, unless otherwise agreed.
5.5 The buyer has the right to replace the purchased goods with similar goods of other sizes, shapes, colors, models or complete sets within fourteen days from the date of delivery of the goods to him. In the event of a difference in the price of the exchange of goods, the buyer must pay the seller at the recalculated prices.
5.6. If the Seller does not have the goods suitable for replacement, the Buyer has the right, after notifying the Seller in writing in advance, to return the goods to the Seller and recover the price paid for them. The Buyer's request to replace the product is satisfied if the product has not been used, is not damaged, its consumer properties are not preserved and have not lost their presentation, and the Buyer has proof that he bought the product from this Seller. The product must be returned to the Seller immediately, no later than within 14 days from the date of notification of the recall. The buyer must cover the direct costs of returning the goods to the seller (by mail, courier, etc.). The money paid under the terminated contract is returned to the Buyer within 14 days after the Seller receives and evaluates the returned goods. The money is returned in the same way as the Buyer, unless otherwise agreed.
5.7 The buyer has the right to make claims about the defects of the sold goods, if they were revealed within the quality guarantee period established by the manufacturer. If the quality guarantee period (legal guarantee) is not specified or is set for less than two years, and defects are found after this period, but not later than two years from the date of delivery, the seller is liable for defects if the buyer proves that the defect occurred before the transfer of the goods or for reasons that arose before the transfer of the goods, for which the seller is responsible.
5.8. The buyer to whom the goods of unsatisfactory quality are sold has the right to demand at his own choice:
5.8.1. that the seller will eliminate the defects of the goods free of charge within a reasonable time or reimburse the buyer for the costs of their repair, if the defects can be eliminated;
5.8.2. that the goods described in the contract by type are replaced by goods of suitable quality, except in cases where the defects are minor or caused by the buyer's fault;
5.8.3. reduce the purchase price accordingly;
5.8.4. cancel the contract and demand from the Seller a refund of the price paid if the sale of low-quality goods is a material violation of the contract. The buyer has no right to demand the termination of the contract if the defect of the goods is insignificant. If the buyer terminates the contract due to the improper quality of the goods, the seller must immediately, but not later than within 14 (fourteen) days from the date of return of the goods, return the price paid. If you return only part of the Product, the shipping cost is not refunded.
5.9. All products are covered by the manufacturer's warranty. The warranty period is specified in the warranty card issued to the Buyer, or in another similar document.
5.10. If the product fails during the warranty period, the repair is free of charge. For warranty repairs, the Buyer can contact us by phone: +37068811411 on working days from 8.00 to 17.00. When sending the goods for repair, the Buyer must provide a valid warranty card for the goods and a document confirming the purchase of the goods (invoice, payment document).
5.11. When returning the product, you must comply with the following conditions:
5.11.1. The returned product must be in the original neat packaging with authentic labels, protective bags and the same accessories with which it was sold.
5.11.2. The product must be undamaged and unused by the Buyer (except in cases of return of defective goods).
5.11.3. The product must not lose its presentation (undamaged labels, not torn off protective films, etc., except in cases of return of defective goods). Changes in the appearance of the packaging that were necessary for the inspection of the received goods are not considered significant changes in the appearance of the goods.
5.11.4. The returned item must be in the same configuration as the one received by the Buyer. In this case, the gifts received for the Product must be returned.
5.12. After receiving the Goods and evaluating their quality: The seller determines their value. The Buyer is responsible for reducing the value of the Goods as a result of actions that are not necessary for the use of the Goods, i.e. the Seller has the right to unilaterally reduce the amount returned to the Buyer in proportion to the above reduction in the value of the Goods.
5.13. The Seller has the right not to accept the goods returned by the Buyer if the Buyer has violated the obligation to comply with the conditions applicable to the returned goods. The Buyer undertakes to compensate the Seller for all related losses, and the money is not returned to the Buyer.
5.14. The exchange or return of the goods is carried out in the company's office or in another place agreed with the Buyer, and in the agreed ways.
5.15. Consumer disputes between the Seller and the Buyer are resolved in good faith at the addresses and means of communication specified in the contacts. In case of failure to reach an agreement, requests or complaints about Goods purchased in the Seller's online store can be submitted by the Buyer on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/. or to the State Consumer Protection Service www.vvtat.lt.